Privacy Policy

Information Collection Practices

What Basic Information is Collected by Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection?

“Personal Information” describes information that can be associated with a specific user and used to identify that person, such as name, email address, birthday, anniversary, gender, location information, etc. You can visit the Web sites to read information about our company, products, and services without telling us who you are and without revealing any personal information. In operating the Web sites, Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection include optional information request forms such as Newsletter subscription forms, and general contact request forms that request your name, phone number, email address, and other information to help us determine your needs related to our products and services. We use this information to send updates about our company and to contact you if requested or necessary. Depending upon your request, Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection may also ask for additional information, such as how you heard about us. This information is provided by you on a voluntary basis only and is not required by us in order for you to use and enjoy the Web sites. Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection uses the information that we collect on the Web sites to contact you to further discuss your interest in our company, our services, and to send information regarding our company, such as promotions and events. This information may also be used to improve the services we provide you, to relay administrative information, and to verify login information. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect, and the need to fulfill your request. Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection does not share, sell, rent, or trade Personal Information with third parties for their promotional purposes.

Automatic Collection

The Web site uses “cookies” and “web beacons” to collect data. A cookie is a small text file containing a random and unique identifier that either Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection or its third party web analytics provider on behalf of Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection transfer to your computer’s hard drive through your web browser (unless you set your browser to reject cookies) that enables Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection or its third party web analytics provider’s system to recognize your browser. Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection uses cookies to track your movement through the Web sites. Cookies are also used to track point of entry to point of registration for those users participating in our affiliate signup programs or to track and measure the success of a particular marketing campaign. Web beacons (also known as clear gifs) are typically a transparent graphic image that is placed on a site and used by Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection and its third party web analytics provider in combination with cookies to help us understand how you interact with the Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection Web sites. We use web beacons to measure visitor behavior, to help us improve visitor experience, and to manage site content.

We use cookies to try and give you a better experience on the Web sites. If you don’t like cookies, you can disable them altogether. Please note that the Web sites rely on these cookies, and some portions of the Web sites may not work properly if you disable cookies. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our services are performing.

By continuing to use the Web sites, you agree to the way we use cookies and accept our use of them as described in our Privacy Policy, unless you choose to disable them altogether through your browser.

Security and Privacy

Your privacy is important to us. We have implemented a third party software for our Point of Sale System (“POS”) that is robust to protect against the loss, misuse, and alteration of your Personal Information. This POS system uses security measures to help protect against the loss, misuse, and alteration of the information. However, no computer or other safeguards can be 100% secure from malicious intrusion, hackers or other unauthorized access. Therefore, although we use commercially reasonable efforts to comply with this Privacy Policy, we cannot guarantee error-free performance under this Privacy Policy. We will take prompt corrective action if we discover any failure to comply with this Privacy Policy. Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection will not be liable for any incidental, indirect, consequential or punitive damages or for loss of profit or opportunity, loss of use or other financial loss arising out of or relating to this Privacy Policy.

Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection are not responsible for the privacy practices or the content of any other web sites to which we link. We encourage our visitors to read the privacy statements of each and every web site that they visit.

The security of your personal information is important to us. We use ResNexus for our online reservation services. More information about ResNexus can be found at www.resnexus.com. ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

Updating and Choice/Opt-Out

Visitors who request information on our Web sites may review, modify and delete any Personal Information that has previously been provided to Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection, as well as update their profiles and unsubscribing (opting out) to avoid receiving future communications from us, by emailing us at guests@tuckerhouse.com. We’ll reply within 30 days of receiving your request confirming any corrections or updates requested.

If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request promptly.

Notifications and One-Time Emails

Upon successfully submitting information to us such as making a purchase, booking a reservation, entering a sweepstakes, completing a survey or any other related action where you voluntarily provide us information, we reserve the right to send you an email notification (either a single message or a finite campaign) pertaining to that event where no opt-out is required.

Testimonials

We may post customer testimonials on the Web site which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

Links to Other Sites

These Web sites contain links to other sites that are not owned or controlled by Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection. Please be aware that we, Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Policy applies only to information collected by this Web site.

Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web sites, or to protect the health and safety of Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection’s employees or the general public.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through the Web site, and not to information collected offline.

Contacting Us

If you have any questions about this privacy statement or this web site, please contact us directly at the phone number, email address, or have An Inquiry form found at www.TuckerHouse.com; www.HarrisonHouseSuites.com; www.CohoRestaurant.com; www.SanJuanIslandInnCollection.com. Find the contact us links.

This Privacy Policy is effective as of May 27, 2019.