Accessibility Statement

We want everyone who visits the TUCKER HOUSE INN, HARRISON HOUSE SUITES, COHO RESTAURANT, SAN JUAN ISLAND INN COLLECTION websites to feel welcome and find the experience rewarding. Our accessibility statement provides our current status regarding web content accessibility and that of our physical locations.

Web Content Accessibility

To help make the TUCKER HOUSE INN, HARRISON HOUSE SUITES, COHO RESTAURANT, and SAN JUAN ISLAND INN COLLECTION websites a positive place for everyone, we are using the following Web Content Accessibility checklist:

  • Providing text alternatives or ALT Tags to graphics, animations and videos.
  • Ensuring text labels are used for all buttons and calls to action.
  • Providing text descriptions to all internal and external links.Ensuring keyboard accessibility by screen readers or alternative keyboard devices so that users can search, find, navigate through and interact with web content.
  • Allowing for longer time to complete a task on the website.
  • Ensuring pop-ups and image maps are not used on websites.
  • Using easily resizable text.
  • Adhering to ADA compliance at the properties including an Accessible Amenities, Services and Rooms statement.

The Physical Buildings

The Tucker House Inn (260 B Street) was built in the 1898, the Upper Tucker House (275 C Street) was built in 1910, the Harrison House Suites (235 C Street), 1905 and the Coho Restaurant (120 Nichols Street) in 1910. These historic properties have limited facilities in regard to handicapped accessibility. The Coho Restaurant is fully ADA compliant. The Tucker House Inn Upper House has one guest room that is accessible. The other buildings are not ADA compliant and are not required at this time due to their historic nature and are thus grandfathered.

The common space for all guests along with two bed and breakfast guest rooms at the Tucker House (275 C Street) are on the main floor of the main house. The Garden Café, at the Harrison House Suites where breakfast is served for bed and breakfast rooms, is on the first floor accessible by sidewalk from any of the other Inn building without any steps. Evening Star and Castle wall are easily accessible from the main reception center and guest living room.

We are happy to offer breakfast delivery to guests staying in one of our bed and breakfast rooms in the Upper Tucker House to accommodate those with limited mobility.

There are accessibility unit descriptions on our accommodations page at both the Harrison House Suites and Tucker House Inn websites. Please refer to this information when considering your stay at the Tucker House Inn and Harrison House Suites or dining at Coho Restaurant. If you have any need for additional clarification, please contact us at (360) 378-3587 or via email at guests@tuckerhouse.com.

These property and unit descriptions are in place to allow a potential guest to make an informed decision on whether the Inns are an appropriate choice for their needs.

  • Castle Wall’s main floor king guest room is accessible from the parking lot or sidewalk without steps. Roll in shower.
  • Goose in the Pond, Middleton Suite, Evening Star, Victoria’s Flower Garden, San Juan Suite, and the Shaw Suite are all located on the ground level accessible without any steps. They all feature a walk-in shower with a small 4 inch curb.
  • Shower Chair available on the property.
  • Service animals are welcome. ADA certified service dogs are exempt from daily pet fee.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Harrison House Suites, Tucker House Inn, Coho Restaurant or San Juan Island Inn Collection websites. We are not responsible for any content on 3rd party websites.

What is an Accessibility Statement?

The internet is important in many aspects of modern life: social, professional, educational, health care, and more. Equal access and opportunity for people with disabilities is only achieved when they can use the internet as easily as individuals who aren’t disabled.

If every website was completely accessible, there would be no need for accessibility statements. Until the internet reaches that point, publishing a statement is a good start to helping people with disabilities make the most of the internet.

Organizations publish an accessibility statement on their websites to describe their policy, goals, and accomplishments related to web accessibility. The statement also includes instructions on how to use specific accessibility technology that is available on the website and how to contact the organization if a disabled visitor runs into problems.

Why is an Accessibility Statement important?

The accessibility statement serves numerous purposes; therefore, it should be easy to find. The statement is important for the following reasons:

  • SHOWS COMMITMENT
  • IDENTIFIES WHICH ACCESSIBILITY STANDARDS ARE USED
  • DEFINES ACCESSIBILITY GOALS
  • DEFINES ACCESSIBILITY ACCOMPLISHMENTS

Who should publish an Accessibility Statement?

In general, anything that promotes or enhances website accessibility is worthwhile. An accessibility statement is an important way for every organization to support the need for accessibility.

If every website was completely accessible, there would be no need for accessibility statements. Until the internet reaches that point, publishing a statement is a good start to helping people with disabilities make the most of the internet.

Website accessibility is important to everyone. Organizations can’t achieve their business goals or meet their social responsibilities if they exclude disabled individuals from internet access. An accessibility statement is a positive way to participate in the transition to complete accessibility for all internet users.

How are we doing?

We’re working to achieve accessibility, but we realize there are some areas that still may need improving. Our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage on www.TuckerHouse.com, www.HarrisonHouseSuites.com, www.CohoRestaurant.com, or www.SanJuanIslandInnCollection.com, please contact us at guests@TuckerHouse.com. If you do encounter an accessibility issue, please be sure to specify the webpage in your email, and we will make all reasonable efforts to make that page accessible for you. You may also contact us via telephone at (360) 378-3587. We will make every possible effort to answer your questions and concerns.

Information Collection Practices

Automatic Collection

The Web site uses “cookies” and “web beacons” to collect data. A cookie is a small text file containing a random and unique identifier that either Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection or its third party web analytics provider on behalf of Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection transfer to your computer’s hard drive through your web browser (unless you set your browser to reject cookies) that enables Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection or its third party web analytics provider’s system to recognize your browser. Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection uses cookies to track your movement through the Web sites. Cookies are also used to track point of entry to point of registration for those users participating in our affiliate signup programs or to track and measure the success of a particular marketing campaign. Web beacons (also known as clear gifs) are typically a transparent graphic image that is placed on a site and used by Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection and its third party web analytics provider in combination with cookies to help us understand how you interact with the Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection Web sites. We use web beacons to measure visitor behavior, to help us improve visitor experience, and to manage site content.

We use cookies to try and give you a better experience on the Web sites. If you don’t like cookies, you can disable them altogether. Please note that the Web sites rely on these cookies, and some portions of the Web sites may not work properly if you disable cookies. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our services are performing.

By continuing to use the Web sites, you agree to the way we use cookies and accept our use of them as described in our Privacy Policy, unless you choose to disable them altogether through your browser.

Security and Privacy

Your privacy is important to us. We have implemented a third party software for our Point of Sale System (“POS”) that is robust to protect against the loss, misuse, and alteration of your Personal Information. This POS system uses security measures to help protect against the loss, misuse, and alteration of the information. However, no computer or other safeguards can be 100% secure from malicious intrusion, hackers or other unauthorized access. Therefore, although we use commercially reasonable efforts to comply with this Privacy Policy, we cannot guarantee error-free performance under this Privacy Policy. We will take prompt corrective action if we discover any failure to comply with this Privacy Policy. Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection will not be liable for any incidental, indirect, consequential or punitive damages or for loss of profit or opportunity, loss of use or other financial loss arising out of or relating to this Privacy Policy.

Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection are not responsible for the privacy practices or the content of any other web sites to which we link. We encourage our visitors to read the privacy statements of each and every web site that they visit.

The security of your personal information is important to us. We use ResNexus for our online reservation services. More information about ResNexus can be found at www.resnexus.com. ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

Updating and Choice/Opt-Out

Visitors who request information on our Web sites may review, modify and delete any Personal Information that has previously been provided to Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection, as well as update their profiles and unsubscribing (opting out) to avoid receiving future communications from us, by emailing us at guests@tuckerhouse.com. We’ll reply within 30 days of receiving your request confirming any corrections or updates requested.

If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request promptly.

Notifications and One-Time Emails

Upon successfully submitting information to us such as making a purchase, booking a reservation, entering a sweepstakes, completing a survey or any other related action where you voluntarily provide us information, we reserve the right to send you an email notification (either a single message or a finite campaign) pertaining to that event where no opt-out is required.

Testimonials

We may post customer testimonials on the Web site which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

Links to Other Sites

These Web sites contain links to other sites that are not owned or controlled by Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection. Please be aware that we, Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Policy applies only to information collected by this Web site.

Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web sites, or to protect the health and safety of Harrison House Suites, Tucker House Inn, Coho Restaurant, San Juan Island Inn Collection’s employees or the general public.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through the Web site, and not to information collected offline.

Contacting Us

If you have any questions about this privacy statement or this web site, please contact us directly at the phone number, email address, or have An Inquiry form found at www.TuckerHouse.com; www.HarrisonHouseSuites.com; www.CohoRestaurant.com; www.SanJuanIslandInnCollection.com. Find the contact us links.

This Privacy Policy is effective as of May 27, 2019.

Contact the Inns


Check-In Address:

275 C Street

Friday Harbor, WA 98250

Mailing Address:

235 C Street

Friday Harbor, WA 98250

(360) 378-2783

(800) 965-0123

reservations@tuckerhouse.com

Contact Coho Restaurant


120 Nichols Street

Friday Harbor, WA 98250

(360) 378-2783

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